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Singapore Delivery
WALA Club delivers wine to customers across Singapore, subject to service availability and delivery conditions.
WALA Club Customer Service
Wine Delivery in Singapore
Convenient Delivery. Carefully Handled Wines.
At WALA Club, we believe buying wine should be simple and enjoyable, from selecting your bottles to receiving them at your door.
Whether you are ordering an everyday favourite, a special Bordeaux vintage or your wine subscription box, our goal is to provide a convenient and reliable delivery experience.
Below you will find useful information about delivery arrangements, notifications, subscriptions and what to do if you need assistance.
Delivery Designed Around You
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Flexible Arrangements
Delivery arrangements may include weekday or weekend schedules and different delivery periods, depending on availability.
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Delivery Updates
We aim to keep customers informed about their delivery arrangements and provide assistance when needed.
How Your Wine Delivery Works
From checkout to delivery, we aim to make the process clear and straightforward.
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Place Your Order
Browse our wine selection and complete your purchase through the WALA Club website.
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Order Processing
Your order is reviewed and prepared for delivery, subject to payment confirmation and stock availability.
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Delivery Arrangement
Delivery is arranged according to the applicable order schedule and available delivery slots.
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Receive Your Wines
Check your delivery upon arrival and contact our team promptly if anything is incorrect or damaged.
Delivery Timing & Charges
Delivery timing and charges may depend on the order, delivery location, current promotions and available delivery schedules.
Please review the delivery information presented during checkout for the terms applicable to your purchase.
If you need a delivery by a particular date, we recommend contacting our team before placing your order to confirm what can be arranged.
Wine Subscription Delivery
For customers enrolled in an applicable WALA wine subscription, deliveries follow the subscription arrangement.
- First delivery: The existing subscription arrangement specifies delivery within five days.
- Subsequent deliveries: Wine boxes are scheduled monthly under the existing subscription arrangement.
- Delivery notification: Customers receive a text message with their delivery day and tracking information before delivery.
- Delivery flexibility: The existing arrangement includes weekday and weekend delivery periods.
Subscription schedules and availability remain subject to the terms of the applicable plan.
Updating Your Delivery Address
If you have an active wine subscription, you can manage your delivery details through your WALA Club account.
Sign in to My Account, then select Manage My Subscriptions to update your subscription delivery address.
If an order is already being prepared or dispatched, changes may not be possible. Please contact our team as early as possible if you need assistance.
Missed Deliveries & Redelivery
If you are unavailable when your wine arrives, please contact our team to discuss redelivery.
Under the existing wine subscription arrangement, missed deliveries can be rescheduled without an additional redelivery charge.
Other delivery circumstances may be subject to separate terms or charges.
Wine Quality Matters Before Delivery Too
Authentic Provenance.
Protected Quality.
Honest Prices.
Our commitment to wine quality begins long before a customer places an order.
We combine direct sourcing, refrigerated international shipping and our own temperature-controlled warehouse in Singapore to help protect our wines.
Learn more about how we care for wines through our WALA Quality Promise .
What If There Is a Problem with My Delivery?
We want every customer to receive the wines they ordered in satisfactory condition.
If you receive damaged bottles, an incorrect wine or an incorrect vintage, please contact our customer support team promptly.
Include your order number, a description of the issue and photographs where applicable.
For damaged deliveries, our published policy requires customers to report the issue within 24 hours of delivery.
Please review our Money-Back Guarantee & Returns Policy for eligibility, exclusions and claim procedures.
Frequently Asked Delivery Questions
Do you deliver wine throughout Singapore?
WALA Club serves customers across Singapore. Delivery availability depends on the destination and applicable service conditions.
Can I choose my delivery date?
Delivery arrangements depend on available schedules and order conditions.
If you need a particular delivery date, please contact our team before ordering to check availability.
Do you offer weekend delivery?
The existing WALA subscription delivery arrangement includes weekday and weekend delivery.
Availability for other orders should be confirmed when arranging delivery.
Will I receive delivery tracking information?
Under the existing subscription arrangement, customers receive a text message with their delivery day and tracking information.
Tracking availability for other orders may vary.
What if I am not at home?
Please contact our team to arrange a suitable redelivery where possible.
Redelivery conditions depend on the applicable order or subscription terms.
Can I change my delivery address?
Subscription customers can update their address through My Account and Manage My Subscriptions.
For an order already placed, contact us as early as possible. Changes are subject to the order's processing status.
Need Help with Your Delivery?
Our customer support team can assist with delivery enquiries, subscription arrangements and order-related issues.
Email: contact@walaclub.sg
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